Refund policy

 

We take great pride in the quality and craftsmanship of our products. If you experience any issues with quality, please contact us within 7 days of receiving your order at noblecovers@outlook.com so we can assist you.


Please note:

 

  • Our items are made to order, we generally do not accept returns for change of mind or incorrect selection.

  • However, we may offer an exchange at our discretion. Please email us first to discuss the details before returning any item.

  • All items placed with a discount code will not be eligible for a refund or exchange.


To be eligible for a return or exchange:

  • The item must be in its original packaging.

  • It must be unused and in the same re-sellable condition as when you received it.

  • You must contact us before sending any item back—unauthorised returns will not be accepted.


Customers are responsible for return shipping costs, unless the item is confirmed to be faulty or incorrect.


Delivery, Lost & Missing Parcel Policy


1. Delivery Confirmation


Once an order is dispatched, tracking information is provided by the courier.


An order is considered successfully delivered when the courier marks it as delivered to the address provided at checkout.


Delivery may include:

  • Delivery to the main address

  • Delivery to a mailroom, reception, concierge or communal area

  • Safe place delivery (if requested by the customer through the courier)


Once the courier confirms delivery, risk and responsibility for the parcel pass to the customer.

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2. Customer Responsibility After Delivery


It is the customer’s responsibility to ensure:


  • They check delivery notifications promptly

  • They collect their parcel as soon as it is delivered

  • They provide a secure delivery address

  • They arrange a safe place or shop/collection point if their building has known security issues


We cannot be held responsible for theft, loss, or damage that occurs after the parcel has been delivered.

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3. Reporting Missing Parcels

Any issues with a delivery must be reported to us within 48 hours of the courier marking the parcel as delivered.

Claims made after this time may not be eligible for investigation or compensation due to courier time limits and the increased likelihood of post-delivery theft.

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4. Investigation Procedure


When a customer reports a missing parcel, we will contact the courier on their behalf to request:

 

  • GPS delivery coordinates

  • Delivery timestamp

  • Photo evidence (if available)

  • Confirmation of delivery point


We aim to provide the courier’s findings as soon as they are available.

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5. If the Courier Confirms Misdelivery


If the courier confirms the parcel was not delivered to the correct address or was delivered incorrectly, we will:

 

  • Raise this formally with the courier

  • Replace or refund the order once the courier confirms responsibility

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6. If the Courier Confirms Successful Delivery


If the courier confirms that the parcel was delivered correctly, then:

 

  • The order is considered completed

  • Responsibility lies with the customer

  • Any suspected theft must be reported to the police by the customer


We can provide tracking documentation to support a police report.

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7. Safe place & Redirection Options


Customers are responsible for choosing secure delivery options.


Couriers offer the ability to:

 

  • Redirect parcels to a local shop/collection point

  • Nominate a safe place

  • Change delivery dates

  • Provide delivery instructions


Failure to use these options does not make the retailer liable for post-delivery loss.

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8. Delivery Address


We ship to the exact address provided by the customer.


We are not responsible for:

 

  • Incorrect or incomplete addresses entered by the customer

  • Parcels delivered to an address the customer no longer resides at

  • Parcels accepted by building staff, concierges, or neighbours

 


Additional Notes


NOBLECOVERS reserves the right to decline returns or exchanges that do not meet the above conditions. We recommend using a trackable shipping service when sending any items back to us to ensure safe delivery.


Thank you for shopping with NOBLECOVERS and supporting made-to-order craftsmanship.